How we process your repairs
We send your repairs to Queens Parade, Clifton Hill which is located 4km north-east of Melbourne’s central business district. This Birkenstock Workshop offers a number of services to ensure continued comfort and maintenance.
Repair timeframe
Repairs can take between 3-4 weeks in total however, it can vary at different times of the year. Summer time is the busy period, so it will take slightly longer than the Winter months. Every Monday, we post all of the repairs collected from that week to the Birkenstock workshop. Once they are received back in store to us, customers will be contacted and have the option to come in-store for collection or the repair can be posted (postage fee is added onto repair cost).
Common repairs
Some of the most common Birkenstock repairs are:
- Cork repair
- Sole replacement
- Hard heel tab
- Recycle
- Toe piece repair